ATSA cannot mediate, arbitrate, or otherwise resolve individual disputes between a consumer and an ATSA Member, or between ATSA Members. If we receive information regarding a potential violation of our Code of Ethics, we will make every effort to review the situation with the ATSA Member for its consideration and resolution. Final resolution can only be affected directly between the complainant and the ATSA Member.
As a professional trade association, ATSA’s ability to enforce its Code of Ethics is limited to ATSA Members. However, if you would like to provide information about a non-member company, contact us at [email protected]. We will attempt to notify the non-member company regarding your concerns.